WILKINSONJEWELLERS.IE OPERATES A STRICT 14 DAY REFUND POLICY AND A 30 DAY EXCHANGE POLICY.
These policies cover items bought from our online store and all goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.
RETURN AN ITEM BY POST:
Should you wish to exchange or return an item, please return the item to the address below by post* within 14 days of receiving your order. All goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.
Items presented in-store are only eligible for an Exchange - the store cannot process a refund.
*Wilkinson Jewellers are not responsible for any items lost in transit while being returned to us. To ensure your items are covered for any loss or damage and that their journey back is recorded, we advise that all items are returned by registered post.
RETURN A WEB ORDER TO OUR WILKINSON JEWELLERS STORE:
Alternatively, you may return the item(s) to our store, accompanied by the original receipt which would have been emailed to you when the order was placed, for a 30 Day exchange.
You will be able to receive a direct exchange or credit note but will not be able to receive a refund by this method of return. Store cannot provide refunds on Web Orders.
Please make sure you bring with you the receipt of purchase that was emailed to you at time of purchase.
**For hygiene reasons, we regret that we cannot accept the exchange of earrings once the packaging has been opened. This does not affect your statutory rights.